Content Moderation Policy

Last Modified June 9, 2026

This Content Moderation Policy is provided by Yumeo, Inc., collectively referred to as "Yumeo," "we," "our," or "us."

At Yumeo, we are committed to fostering a respectful, safe, and creative environment for all users of yumeo.ai (the "Website"). This Content Moderation Policy outlines how we monitor, restrict, and respond to content that violates our community standards or legal obligations.

All interactions on the platform involve AI-generated characters and media. While we support a wide range of creative expression, we do not tolerate misuse of the Services to create or share harmful, illegal, or exploitative content.

1. Scope of Moderation

This policy applies to:

• AI-generated messages, images, videos, and other outputs
• Prompts submitted by users
• Metadata (e.g., character names, descriptions)
• Usernames and profile content
• Any behavior or actions conducted through the platform

2. Prohibited Content

You may not use the Services to generate, promote, or simulate any of the following:

• Real-world harm or violence, including sexual violence
• Human trafficking or exploitation
• Child sexual abuse material (CSAM), including implied depictions
• Non-consensual impersonation or harassment of real individuals
• Hate speech or extremist content
• Self-harm or suicide promotion
• Fraud, scams, or illegal financial activity
• Fully automated decision-making that affects legal rights

Content that violates these rules may be removed without notice, and accounts may be suspended or terminated.

3. Moderation Methods

We use a combination of:

• Automated tools and filters to detect violations in real time
• Human review for public content, flagged content, reported characters, or edge cases
• Proactive audits of trending prompts, tags, and character activity
• Rate limits and filters to restrict prompt patterns known to lead to violations

We continuously update our filters and moderation systems based on new risk patterns and user behavior.

4. Reporting Content

If you encounter content that violates this policy, you can report it by emailing [email protected]. Reports are reviewed within 7 business days or sooner. We may follow up for clarification or evidence before taking action. Reports involving minors, child sexual abuse material, or imminent real-world harm are prioritized and acted on without waiting for that window.

5. Account Actions

Depending on the severity and frequency of violations, we may:

• Remove content or characters
• Issue warnings or require prompt edits
• Temporarily suspend account access
• Permanently ban an account
• Escalate to law enforcement where required

Appeals for moderation decisions may be submitted via [email protected], and will be reviewed by a member of our trust & safety team.

6. User Responsibility

Users are responsible for their prompts and for any content generated through their interaction with the platform. Attempting to circumvent moderation systems or re-upload restricted content is a violation of our Terms and may result in termination of access.

7. Continuous Improvement

We are committed to improving our moderation processes through:

• Ongoing audits and system refinements
• Collaborations with safety experts and legal advisors
• Transparent communication with users around major enforcement actions

Contact Us

We appreciate your cooperation in helping make our platform a respectful and creative space for everyone.

If you have any questions about our Services, or to report any violations of these Terms, please contact us at [email protected] or [email protected].